Draft — not yet reviewed by a lawyer.

This document describes how Mandiram actually works today, but it has not been reviewed by a qualified lawyer and must be before Mandiram launches. Last updated 12 September 2026.

Grievance Redressal

Last updated 12 September 2026.

Grievance Officer

This is published under Rule 3(2) of India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which requires an intermediary to name a Grievance Officer and publish their contact details.

Name: [GRIEVANCE OFFICER NAME]
Email: [GRIEVANCE EMAIL ADDRESS]
Postal address: [REGISTERED POSTAL ADDRESS]

What to include

Your name and how to reach you.
A link to the content or the account concerned.
What the problem is.
For a data-protection request, which right you are exercising.

How long it takes

Per Rule 3(2)(i), a grievance is acknowledged within 24 hours of receipt and resolved within 15 days.

Data protection requests

This address is also how every right described in the Privacy Policy's “Your rights” section is exercised, because Mandiram has no self-service screen for any of them.

If you are not satisfied

Under the Digital Personal Data Protection Act 2023, you may approach the Data Protection Board of India.